Thank you for your purchase of the Realtor AI Growth Kit from [Business Name]. We want every customer to feel confident in their purchase and supported throughout their experience. This Refund Policy explains how we handle refund requests, access issues, and support for digital products.

Please read this policy before completing your purchase. By buying from us, you acknowledge and agree to the terms described below.

Digital Products & All Sales Final

The Realtor AI Growth Kit is a digital download product. Because the files and templates are delivered immediately upon purchase — and cannot be “returned” the way a physical product can — all sales are generally final once access or download links have been delivered.

We understand this may feel different from buying a physical item, and we appreciate your trust. That’s why we encourage you to review the product description, FAQ, and any preview materials carefully before purchasing. If you have questions before buying, please reach out — we’re happy to help you decide if this product is the right fit.

When Refunds May Be Considered

While all sales are generally final, we review requests on a case-by-case basis and will consider a refund or resolution in the following circumstances:

• You were charged but never received access. If your payment was processed but no download link or access confirmation was delivered (and it’s not in your spam folder), contact us and we’ll resolve it promptly.
• You were charged twice for the same order. Duplicate billing errors will be corrected. See the Duplicate Purchases section below.
• A significant technical defect makes the product unusable. If a file is corrupted, incomplete, or fundamentally broken in a way that cannot be fixed, we’ll issue a replacement or refund.

Refund eligibility is determined at our sole discretion. We reserve the right to request reasonable documentation (such as a screenshot of the error or order confirmation) before processing any resolution.

Non-Refundable Situations

To keep things transparent, here are situations where refunds will generally not be issued:

• You purchased the product and have already downloaded or accessed the files.
• You changed your mind after purchase.
• You decided the product was not what you expected, but the product description was accurate.
• You didn’t have time to use it or found it wasn’t right for your business after accessing it.
• You purchased as a gift and the recipient already has the product.
• Your payment processor, bank, or card issuer denies your claim after we’ve confirmed valid delivery.

Duplicate Purchases

If you were charged more than once for the same product due to a technical error or accidental double submission, please contact us as soon as possible.

To help us locate the transactions quickly, please include the following when you reach out:

• Your name and the email address used at checkout
• The date(s) of the charges
• The last four digits of the card charged (if available)
• Your order confirmation number(s), if you have them

Access or Download Issues

We want you to be able to access and use what you paid for without any friction. If you’re having trouble accessing or downloading your files, please try the following first:

1. Check your email inbox (including spam/junk folders) for a confirmation or delivery email from us.
2. Try a different browser or device — some download links work better outside of certain email clients or mobile browsers.
3. Clear your browser cache and try the download link again.
4. Check whether your internet connection is stable and try re-downloading.

If none of the above resolves the issue, please contact us at [Contact Email] and include your order confirmation number. We will resend your access or download link promptly — typically within 1 business day.

How to Request Support

If you have a billing issue, access problem, or a question about your purchase, here’s how to get in touch:

1. Email us at [Contact Email] with “Order Support” in the subject line.
2. Include your order details: your name, the email used at checkout, your order number (if available), and a brief description of the issue.
3. Attach any relevant screenshots if you’re experiencing a technical problem — this helps us resolve things faster.
4. Wait for our response. We aim to reply to all support requests within 2 business days.

Please note that chargebacks filed with your bank or payment processor before contacting us may complicate our ability to help you. We strongly encourage reaching out directly first — we’re committed to finding a fair resolution.

Contact Information

Questions about this policy, your order, or your download? We’re here to help — just reach out.